Overview

Multi User Software
Depending(!) on your telephone system, TAPIT EX now supports additional fields: IP addresses, multiple extension fields, multiple trunk fields, on-hold duration, ring duration, DNIS field and more.
New special reports (i.e. abandoned calls, on-hold time and ring time reports).
Transferred Call and Station to Station reporting.
DNIS reporting.
Voice over IP reporting.
Tapit Web Reports (included with TAPIT EX Multi-User version) - enables users to view reports on the Internet.
Trunk Analysis Reports (part of TAPIT Web Reports) consist of: All Trunks Busy, Daily Trunk Status, Peak Hour Activity by Trunk, Trunk Group Summary by Hour/Date, Trunk Summary by Hour/Date, Trunk Detail Activity by Date/Hour. To view Tapit Web Reports demo click here.
TAPIT EX and TAPIT Remote Manager can process text files multiple times
a day. When working with Remote Manager user can create consolidated reports on 30 most active extensions, account codes or telephone numbers.
Incoming calls pricing option.
TAPIT Pricing has the ability to price DNIS, IP Address and Trunk records.
The Systems Parameters screen is expanded to make the application tune up easier.
Dialing Patterns accommodates DNIS numbers, Authorization Codes and Matter Codes.
TAPIT CDR Loader – provides TAPIT EX with the ability to integrate with
PC-based and IP-based phone systems such as Altigen, 3Com, Avaya IP Office and others.
NO SMDR Alarm - notifies users there is an interruption
in a call data flow.
The NO SMDR Alarm application also tracks up to 8 phone numbers and triggers the alarm when any of them is dialed.
Remote Manager supports up to 100 remote locations.
New TAPIT "Special" Reports.
New pricing features.
Real-time data collection
Supports all telephone systems with CDR/SMDR output capabilities
Multi-user support version available (Up to 255 users)
Call editing capability
Capable of processing 7 digit numeric extensions / 8 digit alpha-numeric trunks
Automatic Report Scheduler
Numeric Caller ID reporting
Export to time and billing packages
Support for Client Account or User Authorization codes
Multiple extension per User
E-mail reports in Text, Rich Text and Hypertext (HTML) file formats
Save reports to HTML files to publish on your Web site
Minimum System Requirements:
PentiumTMII based PC
128 MB RAM
MicrosoftTM Windows 98/NT/2000/XP Professional
250 MB free disk space
CD-ROM Drive
One RS232 port connection to the PBX® SMDR port
Printer driver must be installed on your system
Power Management feature of your system must be disabled

Tech Support

Tapit EX Network (multi user)

The Technical Support Service
offered involves technical assistance by telephone and the Web for issues associated with the products purchased from JSTQI.

Thoroughly trained on our products the support team has access to our real-time, knowledge base and captive network models, which help them, replicate and resolve problems while avoiding disruption of your network.

 

Please call us for technical questions and support
Toll Free: 800.626.4670